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Placing an order implies your acceptance of these conditions of sale.
ART. 1 - PRICE:
Our prices exclude taxes (any tax rates are revisable according to the legislation in your country). Our prices can be revised at any time according to variations in the prices of materials, currencies and customs scales.
IMPORTANT: Great Discounts, items with special pricelist based on quantities, printing / stickers and specific quotes are net net prices. No additional discount can therefore be applied to these products.
Free shipping: Please, consult with our Sales Team the Free Shipping and Minimum Order to your country.
In case of partial delivery (whatever may be the reason), shipping costs will be charged for each shipment if smaller than the minimum order for Free Shipping. In the event of an item being out of stock, our sales department will assist you in choosing a replacement product. As we are subject to the deadlines of our suppliers, any delay or non-delivery cannot, in no case, give rise to compensation or refusal of the goods. In the event of force majeure, we would be released from any obligation towards our customers (transport strikes, maritime delay, damage ...).
Minimum order: 80 € exclude taxes (excluding stickers/prints and sampling).
ART. 2 - DELIVERY TIME:
Please, consult with our Sales Team the delivery time for your country. Allow additional time for the 4th quarter of the year and for your first order. Bambou Diffusion cannot be held responsible for delays caused by weather conditions or other hazards due to transport.
ART. 3 - SAMPLES:
Samples (up to one or two pieces) are provided on request and are billed. If the order following the sample order is made, the samples price will be discounted from your order. (Valid for the current calendar year: from 01/01 to 31/12).
If they are returned to their original state within 2 months (returned by you), after checking the return, a credit note will be issued to you.
ART. 4 - DELIVERY:
Our goods travel at the risk of the recipient. In case of missing or damaged package(s), it is imperative to make detailed notifications on the waybill (ex: reference(s) and quantity of broken parts; X missing packages ...) in the presence of the driver, and notify us within 24 hours.
PLEASE NOTE: the mention «subject to unpacking or checking» is not recognized as a valid reservation.
ART. 5 - COMPLAINTS:
For any complaint relating to an order, a product or a service, we invite you to contact our After-Sales Service (SAV) by e-mail at the following address: sav@bambou-diffusion.com.
In order to process your request as quickly as possible, please include the following information in your message:
● Order number,
● Detailed description of the problem encountered,
● Any relevant supporting documents (photos, invoices, etc.)
Our team is committed to responding to your request as quickly as possible, and to providing a solution tailored to the situation.
ART. 6 - MERCHANDISE RETURN:
No return of goods will be made without our prior agreement. The customer must pay shipping to our warehouses. Returns of goods will be by complete original package.
IMPORTANT: You have a period of one month from the date of delivery to open a dispute concerning the quality or conformity of the goods received.
ART. 7 - PAYMENT:
Payment can be made by bank transfer or bank card. Possibility to pay directly online by credit card on our website www.bambou-diffusion.com/en. The bank cards accepted are those of the Visa and Master Card networks.
If the bank refuses, the order will be put on hold and you will be contacted by our sales department.
ART. 8 - TERMS OF PAYMENT:
Any first order implies an account opening. To do this, we will need to be provided with a bank account number and an intra-Community VAT number. Any first order is payable upon receiving the proforma invoice. The agreed terms of payment can be revised at any time depending on the evolution of the credit insurance presented.
No discount will be applied in case of early payment. A credit note is valid for 1 year from its creation date.
IMPORTANT: Any invoice not paid within one month after the due date will give rise to the application of late payment interest rate. Late payment penalties are payable without a reminder being necessary (art. L441-6 and L443-1 of the French Commercial Code). Beyond the deadline, late payment penalties will be calculated according to the legal interest rate in force. Any delay in payment of a receivable from January 1, 2013 will result in addition to the late penalties.
ART. 9 - RETENTION OF TITLE:
We reserve the ownership of the goods until full payment of the price by the buyer. Our right of claim relates as well to the goods as to the prices if they have already been resold (Law n°80-335 of 12/05/1980). In the event of a dispute, only the court of Cahors (LOT - 46) is competent.
ART. 10 - PRODUCT CHARACTERISTICS:
The dimensions indicated correspond to the external dimensions of the product in cm: Length x width x height (unless otherwise stated).
Most of our products are handmade, slight variations (color, dimensions and weight) should be expected. Our items (unless specified as "suitable for food contact") remain presentation and decoration products and should not be in direct contact with unpackaged food. The number of items per package may vary depending on arrivals.
"Homemade" label: we draw your attention to the fact that packaging bearing the stylized mention "Homemade" must be used appropriately so as not to mislead the consumer.
IMPORTANT: References marked with an icon 
are not restocked - LIMITED STOCK.
Our photos are non-contractual and are presentation suggestions. Excessive alcohol consumption is dangerous for your health.
ART. 11 - ENVIRONMENT:
Identification number FR23391808XXGI, assigned by Citéo, attests to our compliance regarding the reduction of the environmental impact of graphic papers.
ART. 12 - INDUSTRIAL PROPERTY:
© : Registered design / ® : Registered trademark. Some designs, brands or models present in the catalog have been registered with the INPI. Any reproduction of all or part of these elements by any means whatsoever, without the formal agreement of BAMBOU FRANCE PACKAGING, would constitute counterfeiting punishable under the Intellectual Property Code.
ART. 13 - PRICE VALIDITY:
Our pricing remains valid until a new pricing is established. The new pricing will apply immediately to all deliveries made thereafter.